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Most issues can be resolved online. What can we help you with today?
Popular services and information
The Council offices will be closed over Christmas and New Year. We will close at 2pm on Wednesday 24 December 2025, and reopen at 8.30am on Friday 2 January 2026. Enquiries will be responded to when the offices reopen.
Have you come to the right place?
Norfolk County Council and other organisations are responsible for some services such as roads, bus passes and blue badges. Read our Who does what page for further information.
Still need help?
Use our web chat Nelly for 24/7 assistance, select the speech bubble at the bottom right of the screen.
Use our online form to ask a question about any of our services.
We aim to respond within 5 working days.