Home | Housing Benefit Overpayment

You can pay your Housing Benefit overpayment using our online form. Also advice and information on what options are available if you can't pay

Make a payment using our online form

If you're having trouble making payments

Have your finances been affected by the cost of living, and you're struggling to meet your monthly bills? By completing our online form, you can ask us to lower the weekly amount you pay or request a payment holiday. Please get in touch. We are here to help and will work with you to find a solution that works for you.

Offer to pay by instalment

If you need to make an arrangement to repay your Housing Benefit overpayment, because you're finding it hard to repay this in one go, please complete our online offer to pay form as soon as possible.

Offer to pay

Why do I have to pay back an overpayment?

An overpayment of benefit occurs when you are paid Housing Benefit or Council Tax Support to which you have no entitlement.

This generally results from a change in circumstances reducing your benefit from a date in the past, such as:

You may have neglected to advise us of an increase in your income, for example, tax credit, wages, state benefits or pensions.
Somebody may have moved into or out of your home. This would mean that your entitlement would need to be recalculated.
The circumstances of other adults who live with you may have changed.
You may have moved out of your home and not told us.
You may have started work or changed jobs.

Even if the overpayment isn’t your fault you may still be required to repay it, if the council could reasonably expect you to know you were being overpaid.

If an overpayment is created, North Norfolk District Council is duty bound to recover it.

If the overpayment is the result of fraud, we will recover any benefit paid to you that you were not entitled to. You could also be prosecuted - see our Benefit fraud page.