Your new council tax bill explained

Find answers to questions about your new Council Tax bill for 2024 to 2025

How much is my council tax?

Your New Year Council Tax bill will confirm the amount of Council Tax under the section called Charge Details.  This will also provide detail on any discounts or exemptions you are entitled to.  Please view our Council tax charges for North Norfolk.

What are the changes to council tax discounts for 2024 to 2025?

At a meeting of the Full Council held at the Council Offices on 22 November 2023, Members formally set the levels of discount applicable to Council Tax for prescribed classes of dwellings for the financial year commencing 1 April 2024.

Under Section 11A and 11B of the Local Government Finance Act 1992, and in accordance with the provisions of the Local Government Finance Act 2012 and other enabling powers, the Council has determined for the prescribed classes of dwellings for the year 1 April 2024 to 31 March 2025 as follows:

Class A

There will be a council tax discount of 10% for dwellings, which are not the sole or main residence of an individual, which are furnished and the occupation of which is restricted by a planning condition preventing occupation for a continuous period of a least 28 days.

Class B

There will be no council tax discount for dwellings in the year 2024/25 for dwellings which are not the sole or main residence of an individual, which are furnished and the occupation of which is not restricted by a planning condition preventing occupation for a continuous period of at least 28 days, with the exceptions of:

1. these dwellings that are specifically identified under regulation 6 of the Council Tax (Prescribed Classes of Dwellings)(England) Regulations 2003, which will retain the 50% discount for the year 2024/25; and
2. those dwellings which in the reasonable opinion of the Council are judged not structurally capable of occupation all year round and were built before the restrictions of seasonal usage were introduced by the Town and Country Planning Act 1947 and have been described or geographically defined, which will be entitled to a 35% discount for the year 2024/25.

Class C

There will be no council tax discount in the year 2024/25 for dwellings which are unoccupied and substantially unfurnished. 

From 1 April 2024 if a property remains empty after 12 months a premium of 100% will be payable in addition to the full charge.

From 1 April 2020 if a property remains empty after five years a premium of 200% will be payable in addition to the full charge.

From 1 April 2021 if a property remains empty after 10 years a premium of 300% will be payable in addition to the new charge

Class D

Properties which become unoccupied and unfurnished and require or are undergoing major repair works or structural alteration from 1 April 2023 will be entitled to a 50% discount for up to 12 months. If the property remains empty after this, the appropriate empty rate or premium charge will apply.

Visit our Council Tax discounts page for further information.

What council tax exemptions can I claim?

If you would like find out which dwellings are exempt from council tax or if an exemption applies to you please visit council tax exemptions page. 

How do I make payment?

If you already pay by direct debit your details will automatically carry over to your new bill.

We’ll collect your new instalments on the date shown at the bottom of your bill.

You can set up a direct debit online.  

Alternatively, you can make a payment online or you can make a payment using the 24/7 automated payment line on 0300 123 1109 (option 1).  Please have your Council Tax account number to hand.

For other ways to pay, please visit our pay my council tax page.

If you are having problems paying your Council Tax, you must tell us immediately.  We may be able to help.  Your bill will usually be spread over 10 months within the financial year.  We may be able to stretch the bill over the full 12 months on request, reducing your monthly instalments.

If you’re on a low income, you may be able to apply for Council Tax Support.  

We may be able to set up an arrangement to pay your Council Tax because you are finding it hard to meet your scheduled payments.  Please complete our online form as soon as possible.

My circumstances have changed and my bill needs updating

If you have had a change in your circumstances please let us know.

How can I view my Council Tax account online

Sign up to our online service

My Bills and Benefits where you can get instant access to details of your council tax, business rates or housing benefit account.  This service is free and you can view your account at a time that’s convenient for you, 24/7, every day of the year.

You will need to provide your council tax account reference or benefit claim reference when registering for this service.

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How is council tax spent?

Visit our how we spend your Council Tax page.