Help and support with housing
Support and advice if you're struggling to pay your rent or mortgage, and check if you can claim benefits to help towards your housing costs.
Housing Options
Our housing team offer support and advice on homelessness, mortgage and rent arrears, joining the housing register and illegal evictions.
Struggling to pay your rent or council tax
Check if you can claim housing benefit, housing costs through Universal Credit, and council tax support.
Apply for Housing Benefit and Council Tax support
Discretionary Housing Payment
You might be able to claim this benefit if your current housing benefits do not cover your rent.
Apply for Discretionary Housing Payments
Received an eviction notice from your landlord?
Get in touch with our Housing Options team immediately for advice and support.
Find out how the Council can help
Shelter
Shelter, a national charity, offers help and advice on a range of housing and housing cost problems.
View housing advice on the Shelter website
Family Fund
Family Fund, a UK charity, can assist families raising disabled or seriously ill children and young people struggling to pay their rent.
Moving home
If you move from one rented property to another, you may be able to claim overlapping housing benefit.
Apply for benefit on two homes
Norfolk Assistance Scheme
The Norfolk Assistance Scheme (NAS) helps people who are in financial hardship and cannot pay their living costs.
Find out more about this scheme
Complaining about a landlord
If poor conditions in your rented property affect your health or safety, find out how to resolve these issues with your landlord.
Find out how to complain to your landlord
Still need help?
Visit our contact us page for further assistance about our popular services and information.