The North Norfolk Waiting Well Project

The North Norfolk Waiting Well Project has been completed.

Between November 2022 and October 2023, we contacted 361 patients who were waiting for hip and knee surgeries at Norfolk and Norwich University Hospitals. We offered advice and support aimed at helping them to live as safely and independently as possible while waiting for treatment.

What we achieved

Here are some examples of how we helped:

• 72 people were supported to obtain disability living aids or equipment, including 43 people referred for occupational therapy assessments.
• 32 people received advice about adapting their home due to disability, including 11 people supported to apply for Disabled Facilities Grants.
• 165 people were signposted to accessible and local exercise classes, including 61 people referred for exercise courses for people with joint complaints.
• 25 people were referred to Carers Matters Norfolk for carers assessments.
• 37 people were referred to Financial Inclusion for advice about claiming benefits.
• 29 people were supported with applying for Blue Badges
• 21 people were signposted to North Norfolk Community Transport services

Partner organisations will also use the information gathered to help plan future services.

Self-referral and self-help guidance

You can still self-refer to the North Norfolk Waiting Well Project until further notice:

• Email waiting.well@north-norfolk.gov.uk

You can also visit our online guidance to help you navigate relevant local services.

About the funding

The NHS Norfolk and Waveney Integrated Care Board funded the North Norfolk Waiting Well Project in partnership with the North Norfolk District Council. The aim was to improve the quality of life for patients by making sure they are aware of and connected with local support services available across the district.

Related content

• While you Wait: Norfolk and Waveney Integrated Care System (ICS)