Policies, protocols and reports

View the council's annual reports, codes of conduct, policies, and protocols.

Annual reports

• Performance Information
• Governance, Risk and Audit Committee annual report
• Monitoring Officer annual report
• Overview and Scrutiny annual report

Codes of conduct

• Employee code of conduct - guidance on what is expected from employees in their work and also how they work with elected members, colleagues and the public.
• Member code of conduct - guidance on the behaviours and standards of conduct of its elected and co-opted members.

Guidance

• Public speaking at Development Committee meetings - how to have your say at a development committee meeting
• Public speaking at public meetings (have your say) - find out how you can make your voice heard at Council meetings

Policies

• Community Engagement Strategy - why NNDC is committed to engaging and how we engage with the public. 
• Counter Fraud, Corruption, and Bribery policy - how NNDC work to prevent fraud, corruption and bribery.
• Customer Service Strategy -  a framework for the development of a council-wide Customer Service Improvement programme.
• Dealing with Unreasonably Persistent Complainants and Unacceptable Customer Behaviour Policy - our approach to the relatively few customers whose actions or behaviour we consider to be unacceptable or unreasonably persistent.
• Equality, diversity and inclusion policy
• Prosecution policy - the possible actions taken for unsuitable behaviour, such as fraud, corruption, and bribery. 
• Regulation of Investigatory Powers Act (RIPA) policy and procedures - what powers the council has to carry out investigations.
• The Safe Management of Contractors policy - the arrangements that the council uses to manage contractors and their activities.
• Statement of Intent for ECO4 version 1.4 - the Council's policy sets out which households are eligible for grant-funded energy efficiency improvement works under ECO4-flex. Previous versions are available: Statement of Intent for ECO4 version 1.2 and Statement of Intent for ECO4 version 1.1. 
• Whistleblowing policy - how to raise concerns about unacceptable behaviour or conduct in the council that affects others.

Protocols

• Chief Finance Officer protocol - the responsibilities and roles of the Chief Financial Officer.
• Monitoring Officer protocol - the responsibilities and roles of the Monitoring Officer.
• Planning - code of good practice for planning - the standards the council uses for the performance of the planning service.
• Planning - code of practice - site visits by Development Committees - information about planning site visits by elected members.
• Planning - Development Committee - decision making protocols - the normal decision making process for planning applications at Development Committee.
• Planning protocol for North Norfolk District Council developments - the process for requesting planning permission for council related projects.
• Protocol on Member Officer relations - a guide to working relationships between Council members and officers.