Local councils and services: Who does what?
Find out what services we are responsible for and what is the responsibility of Norfolk County Council and other organisations.
You may find this useful guide helpful understand how your council works on the GOV.UK website.
Is this your local council? Find your local council on the GOV.UK website.
Benefits
| Topic | Who to contact |
|---|---|
| Child Benefit, how to claim, manage your claim and get help with your claim | GOV.UK |
| Department for Work and Pensions (DWP), find a job, benefits, state pension, pension service, Jobcentre Plus | GOV.UK |
| Discretionary Housing payments | North Norfolk District Council |
| Housing Benefit and Council Tax Support | North Norfolk District Council |
| Local Housing Allowance | North Norfolk District Council |
| Pension Credit, how to claim, changes of details, eligibility | GOV.UK |
| Universal Credit | GOV.UK |
Births, death and marriages
| Topic | Who to contact |
|---|---|
| Marriages and civil partnerships | Norfolk County Council |
| Register a birth | Norfolk County Council |
| Register of assisted burials | North Norfolk District Council |
| Register a death | Norfolk County Council |
Business and licensing
| Topic | Who to contact |
|---|---|
| Business grants and funding | North Norfolk District Council |
| Business rates including business rates relief | North Norfolk District Council |
| Council owned properties to let and for sale: council owned commercial properties, houses and land owned by the North Norfolk District Council, Industrial and storage units, office space, mobile unit pitches (concessions), retail space and cafes, investment opportunities, promenade tables and chairs | North Norfolk District Council |
| Licensing: taxi licences, pub and clubs and animal licensing including sell animals as pets, board cats and dogs (including dog day care), breed dogs, hire out horses or performing animals, zoo and wild animal licences. For a full list of licences visit the Licensing section of our website | North Norfolk District Council |
| Register a food business | North Norfolk District Council |
| Valuations for business-rated properties including appeals | Valuation Office Agency |
Children's Services
| Topic | Who to contact |
|---|---|
| Children and families services including welfare, fostering, adoption and child protection | Norfolk County Council |
| Early learning and childcare | Norfolk County Council |
| Education and learning, youth, adult, family and community education, student support | Norfolk County Council |
| Schools, primary, secondary, admissions, term dates and holidays | Norfolk County Council |
Cultural Services
| Topic | Who to contact |
|---|---|
| Libraries and information services | Norfolk County Council |
Elections and voting
| Topic | Who to contact |
|---|---|
| Electoral register | North Norfolk District Council |
| Local and national elections | North Norfolk District Council |
| Location of polling stations | North Norfolk District Council |
| Postal voting or proxy voting | North Norfolk District Council |
| Register to vote | GOV.UK |
Environmental health, bins and waste management
| Topic | Who to contact |
|---|---|
| Abandoned vehicles | North Norfolk District Council |
| Bins, collections, missed bin collections, new bins, garden bins, commercial bin collections, what goes in your bin, bulky waste collections | North Norfolk District Council |
| Dog fouling, including reporting a lost dog or found dog and where you can and can't take your dog | North Norfolk District Council |
| Fly tipping | North Norfolk District Council |
| Litter and dog waste bins | North Norfolk District Council |
| Nuisances that relate to noise, smells, artificial light, smoke and more. | North Norfolk District Council |
| Recycling centres | Norfolk County Council |
Highways and roads
| Topic | Who to contact |
|---|---|
| Car parks for North Norfolk including season tickets, car park charges and car park locations | North Norfolk District Council |
| Grit bins | Norfolk County Council |
| Highway and roads maintenance including problem with a highway or road | Norfolk County Council |
| Potholes | Norfolk County Council |
| Speed cameras | Norfolk Constabulary |
| Street lighting | Norfolk County Council |
| Traffic management and planned roadworks and road safety | Norfolk County Council |
Housing and local services
| Topic | Who to contact |
|---|---|
| Council house, housing association, social housing | Victory Homes |
| Council Tax bills including payments, council tax support, council tax appeals, moving home, bands, discounts and reductions | North Norfolk District Council |
| Homelessness | North Norfolk District Council |
| Housing Benefit and Council Tax support including discretionary housing payments and local housing allowance | North Norfolk District Council |
| Housing waiting list for affordable housing vacancies in North Norfolk | North Norfolk District Council |
Leisure and recreation
| Topic | Who to contact |
|---|---|
| Beach chalets at Cromer East, Cromer West and Sheringham bookings, waiting lists and prices | North Norfolk District Council |
| Beach huts at Cromer, Sheringham and Mundesley bookings, waiting lists and prices | North Norfolk District Council |
| Beaches | North Norfolk District Council |
| Community Sports Centre - Cromer, North Walsham and Stalham | North Norfolk District Council |
| Country parks - Holt country park, Pretty Corner Woods, Sadler's Wood and Bacton Wood | North Norfolk District Council |
| Leisure centres - Splash at Sheringham, Victory at North Walsham and Fakenham | North Norfolk District Council |
| Public toilets in North Norfolk | North Norfolk District Council |
| Tourism - North Norfolk Visitor Centre tourist information centres, visitor information, marketing and tourism development | North Norfolk District Council |
Planning
| Topic | Who to contact |
|---|---|
| Building and development control | North Norfolk District Council |
| Conservation areas in North Norfolk and building in conservation areas | North Norfolk District Council |
| Planning applications, apply for planning permissions and viewing and commenting on current applications | North Norfolk District Council |
Social care
| Topic | Who to contact |
|---|---|
| Adult Services | Norfolk County Council |
| Asylum seekers including migrants and refugees | Norfolk County Council |
| Employment support services, help with employment including training, apprenticeships, working and benefits | Norfolk County Council |
| Services for older people including nursing and care homes, residential and day care, meals on wheels and help with food and drink | Norfolk County Council |
| Services for people with a physical disability, learning disability or mental health need | Norfolk County Council |
Transport
| Topic | Who to contact |
|---|---|
| Public transport, discounted travel schemes including post16 travel schemes, disabled travel pass and age-related (concessionary) bus pass | Norfolk County Council |
| Blue badges, apply or renew a Blue Badge | Norfolk County Council |
Still need help?
Visit our contact us page for further assistance about our popular services and information.